Business Analysis Domain Spotlight: Travel & Tourism

♦ UG/PG degree from any reputed university; Information technology, MBA in Finance or Tourism is preferred
♦ Should have intermediate user experience in Microsoft office, especially in Excel and Project documents
♦ Should work with SQL and develop complex programs
♦ Prior experience with HEAT and Trouble Ticket System
♦ Proper exposure to DTS software, which is used for travel voucher generation/travel order and processing
♦ Should be able to troubleshoot ERP system
♦ IATA qualified or any other relevant Travel and Tourism certifications are preferable
♦ Should handle client complains and provide expert solution
♦ Should work with travel team, support team and provide a detailed report
♦ Should provide expert advice to management in improving the business
♦ Find alternatives to reduce financial wastages
♦ Should provide detailed reports about travel experiences and should provide creative ideas in supporting clients
♦ Ability to handle the international and domestic client’s request over the reservation and compliance
♦ Should conduct workshops explaining the new strategies in developing customer service
♦ Ability to develop excellent documentation
♦ Should have good problem-solving and analytical skills
♦ Should have excellent communication skill and professional attitude